Returns & refunds

Request a return within 7 calendar days of delivery by emailing saurav@xagi.in with your order reference and reason. Change-of-mind returns must be unused, with original packaging, accessories and supplied contents. Please obtain return instructions before shipping.

For damaged, defective or incorrect items, contact us as soon as possible, preferably within 48 hours, with photos or a description. This reporting preference does not remove your rights. Reasonable inspection to identify a defect does not disqualify a claim. We cover approved return shipping and provide a replacement or refund; if a replacement is unavailable, we refund.

For change-of-mind returns, you pay return shipping; the original delivery charge is not refunded. For damaged, defective or incorrect items, an approved refund includes the product price and original delivery charge. Accidental damage, misuse and normal wear are excluded from change-of-mind returns.

After receiving and inspecting the return, we communicate the outcome within 2 business days and initiate an approved refund to the original payment method within 2 business days. Bank/payment-provider credit typically takes a further 5–7 business days and can vary.

You may cancel before dispatch for a full refund, including delivery. After dispatch, contact us for return instructions. These terms do not limit applicable consumer rights.

Contact: saurav@xagi.in